Prestige Imports’ Happy Customers
Very good experience in Prestige Imports to purchase my first Audi. Facility looks great with many choices presenting, clean, well organized. With appointment, we met sales right away. Since we already had the choice in mind, it went through pretty quick. Order was placed the day of visit. Sales explained the features after we got car. So far so good.
Hao Zou, Golden, CO
Great service department that is honest and does not try and sell you things you don’t need. Customer Service is A+. I go to prestige for all maintenance on my 2006 A4, and I find they do a much better job than other big-chain repair shops, and customer service is just as good, if not better that other Denver area Audi shops.
Josh, Lakewood, CO
Scott Keogh President, Audi of America and the Prestige Audi management team
I’m proud and thrilled to be part of the Audi family with the purchase of a 2015 Q5 3.0. The other competitors vehicles I looked at lacked the overall package I was looking for which was performance, styling, and longevity, but the most important part was the dealership personnel who support the vehicle.
The Audi Q5 is a superb vehicle, and in my opinion the epitome of what an automobile should be, it’s first class in every sense. My wife absolutely loves the car.
Please acknowledge your design staff for an excellent car.
The following personnel at Prestige Imports, which I met while in the process of purchasing the car also needs to be commended, as they truly added to thrill of the purchase, and outstanding service:
Mr. Graham Pearce – Porsche Sales Specalist
Mr. Billy Long – Finance Coordinator
Mr. Justin Adis – General Manager
Mr. Bryan Bateman – Parts Representative
Ms Courtney McCormack – Internal Service Advisor
My wife and I have been treated with the utmost of courtesy and respect at Prestige Imports. Thank you.
I also thank the people behind the scenes that I didn’t get to meet that supported our Q5. Thanks to all at Prestige Imports for a job well done.
Brad and Patti, Wheat Ridge, CO
Hope all Is well. All cars are running well here. I just had an amazing experience with Dave (Stribling) at the Highplains track today.
He took me out as a passenger for his run and he ended knocking 4 seconds off my lap time.
He truly cares and is doing a great job out there.
Thanks to you and all of your team,
Ryan, Westminster, CO
I recently made the greatest purchase experience of my life. Completely due to the thoughtfulness, attention to detail and expertise of Mr. Justin Adis, GM of Prestige Imports in Lakewood. My husband and I flew from Arkansas to purchased an A7, site unseen, based on the complete faith that my sister, Vaniece and her husband Dan Sinawski have in Mr. Adis based on their purchase of 5 Audis from him in the last 5 years. Mr Adis and his entire staff are beyond compare. We will never deal with anyone else. Thank you for having put together such a wonderful team.
Louise and Jerry Hunter, Stephens, AR
Thanks again for making this an enjoyable experience. I appreciate your flexibility, understanding and level of trust you created. Bob hooked me up w/ a great warranty too which makes me feel even better that I made the right choice.
You the man! See you in 4-5 months!
Jeff Macco, Denver, CO
I just wanted to let you know that Mary Mintz has recently provided me with some outstanding customer service. I needed some receipts for work I had done on my Audi over 3 years ago. She really went the extra mile for me by getting these old documents and always followed through with me and kept me updated. Because of her excellent service I will continue to go out of my way to do more business with Prestige Audi.
Brandon Haas, Denver, CO
Buying the car was so easy. No haggling, no pressure. And that means a lot. I visited another local Audi dealer and it was the exact opposite. I got the exact car I wanted. But even better is the support afterward. These cars are complicated – and Prestige held a half day seminar – with breakfast – so we could learn and fill in the gaps on making the car easy to use. I also can’t wait to experience the ice driving coming up in January.
Carol Gransee, Castle Pines, CO
The professionalism and help provided by Rodney McNa and Greg Romero and Theresa of the Prestige team was outstanding. No pressure just 100% focus on customer satisfaction and wanting to be sure all my questions were addressed and that I was getting exactly what I wanted. I love my A6 and I will think of Prestige first for my next Audi.
David King, Lone Tree, CO
I recently purchased a car from Greg Romano and the buying experience was very pleasant. I contacted him through the website and he was quick to respond. When dealing with him in person, he was very nice and personable, not just trying to put money in his pocket. These are the kind of people car dealerships need to keep someone coming back.
Jason, Denver, CO
My wife and I recently purchased an A7 at Prestige Imports and worked with Greg Romano. The buying process went great from start to finish. We felt so good the process that I went back and got myself a Q7 and knew I would definitely work with Greg!
Darrin, Highlands Ranch, CO
I had a great experience with Greg Romano with Prestige Audi – was not sure I was going to buy a new car but he made the process so easy and straight forward that I felt totally comfortable buying my new Q7.
Katy, Brighton, CO
I had a great experience at Prestige Audi. I contacted a few dealerships and Greg was the most responsive. He matched a deal that I got through USAA(even though they were not obligated to do so). Everyone made the whole process so easy.
Tyler, Denver, CO
Loved my experience at Prestige! My sales guy Greg, was totally helpful from start to finish and really went above and beyond for me. My husband was so impressed that he is planning on buying a car from you in the next few months (he is very picky). Also, thank you to Courtney for all your help. You were a pleasure to work with.
Anna Otto, Denver, CO
I recently purchased a new Audi from Prestige Imports. The staff, especially my sales rep Greg Romano, were fantastic and devoted to making sure my experience was a good one. Greg took the time to make sure I got the car of my dreams, and I am super happy with the buying process and the ultimate reward, my new car!
Mark Krom, Longmont, CO
I recently purchased a vehicle at Prestige Imports and from start to finish, the buying process was great! From prompt email responses to very friendly sales team, Prestige went above and beyond. Plus, I LOVE my car! Thanks Prestige! You may have a lifetime customer!
Haley, Commerce City, CO
I just want you to thank you again for the excellent service you provided.
You made my car buying experience completely enjoyable from beginning to end. I especially appreciate your expertise and professionalism.
Unfortunately, your approach is not the same as most people experience in the auto industry.
I want you to know that I look forward to referring potential customers to you because I know they will be treated well.
Thank you again for your exceptional service.
Stephen Joseph Kukoy, Evergreen, Colorado
I’ve been in the financial sector for over a decade and spent 5 years underwriting dealership loans. I’ve seen the worst of the worst and then some, and it’s not often however that I see and let alone experience something on the positive side. When I contacted your dealership and explained what I was interested in and my low budget I didn’t feel at all like they didn’t give me their full attention. Although I was not the person spending the most money or the one buying a new fancy car I still received exceptional service and attention. When I arrived for my test drive they were courteous and very gracious and took the time to talk with me. When I went back to purchase the auto everyone down to finance was super professional, nice, and attentive and didn’t make me feel out of place at all. This was by far one of the best experiences I’ve ever had with a dealership. I wanted to thank all that helped me including Greg R., Sean, and Bob B. If I ever strike it big you’ll be the first place I purchase my new Porsche 911. =)
Again, thank you for absolute exceptional service!
Todd, Westminster, CO
I would like to thank those involved with my recent service at Prestige Imports. You exceeded my expectations with my 35K service interval. You were expecting me, you delivered the car earlier than expected, and their were no surprises. Thanks.
John, Breckenridge, CO
Working with Prestige has always been an easy, non stressful experience. Would not go anywhere else for an Audi!
Pam, Arvada, CO
Good service experience…
Nice job. Enjoyed the experience. They got it just right. Say Hi to Don for me–always a first rate guy.
David, Vail, CO
Last week while getting ready to drive our “new” 1993 – 968 Coupe home to SoCal, my wife and I had the distinct pleasure of requiring your service departments attention to overheating. The service assured a successful 1400 mile trip back home to Los Angeles. However, I’m not writing because the service rendered did the job (I would have never expected less) but rather, to comment on how the service was delivered.
Starting with your service consultant, Scott Sommerfeld, who made us feel like we were old established customers from the start; he even phoned to check out how we were doing somewhere in the middle of the Rockies. As we interacted within your organization with people like Ethan, Luke, Kandy etc, it was clear that your entire group was a team that puts service first.
In the two days that we spent in Denver, conversation with other Porsche owners (outside the dealership) confirmed the trust and confidence we were feeling, was not the exception.
Please extend our sincere thanks to all for making our forced delay a great memory.
Warm regards to all
Jim & Barbara, Corona, CA
I enjoyed buying the 2010 Porsche Panamera 4S from Dean and Gregg. Great car! CPO with only 8700 miles. There were a few minor items that needed attention, and all were addressed. I missed two repair items (cracked windshield and paint missing on spoiler), and both items were discovered by Gregg and resolved. This car is as close to new as a used car can be! I have wanted to buy from Prestige for quite some time, and always wanted to buy used. Simply didn’t have the car I wanted until now. A very pleasant, no drama buying experience
Lindsey Lewis, Elizabeth, Colorado
Fabulous tour/route/time, great weather and incredible Breakfast and Lunch. Thanks very much for continuing the tradition! Glad I was able to participate this year; already have the 4th penciled in on my calendar.
Jeff, Denver, CO
Hey David – thanks for being our group leader last Saturday on the mountain drive. I had a blast in that group and i think my cayenne was doing ok keeping up with the GTR Godzilla in front of me. It was really fun.
Your dealership really did a nice job with the whole thing. Handling all those cars with no problem and feeding everyone too breakfast and lunch really was a nice touch.
You guys really do a great job!
Hal, Denver, CO
Prestige not only does a great job with service and customer support but has an excellent marketing department that keeps customer and prospective customers involved. I have been an Audi owner since 1979 and believe that Prestige is the best dealership I’ve had contact with.
Carol, Lakewood, CO
I have purchased both an Audi and a Porsche from Prestige. Their sales and service staff have been exceptional and many of them call you by name after just a few visits despite only seeing you a few times a year for their many customer events; which are a lot of fun. You aren’t buying a vehicle from Prestige, you’re buying an experience. And it’s a good one.
Trevor Voeltz, Denver, CO
I was recommended to Prestige by a friend of mine who is an existing customer. I can say his advice was probably the best he’s ever given me!
From the first day I walked in to Prestige, everyone from Justin to the folks in the Parts Dept (I call is the ‘Swag Shack’) and all points in between — I’ve felt like I’ve been treated like a long-time customer and on some level… a family member.
My 2013 allroad was my first purchase from Prestige —- it won’t be my last.
RJ O’Connor, Parker, CO
We always receive outstanding service at Prestige. I bought my S4 originally from another dealer, and they actually recommended your shop for service! (as opposed to their own!)…
Since then, I have come to understand why.
I have become friends with Rob Ellison, one of your service advisors. Our relationship with Rob and your dealership was so outstanding that we bought my wife a Q7 in 2010 from Scott West. We just can’t say enough about your dealership.
And when we had a major accident with the S4, we took it to your Collision Center, and I became friends with Ira. He was the reason why when my wife had an accident in her Q7, we took it to the Collision Center again.
All in all, you can ALWAYS expect that you will get high praise from us. We recommend your dealership to all who’ll listen, and I enjoy coming over and just hanging, looking at the cars, and talking to your personnel. In fact, I have gotten to know Kandy in your parts department!
I appreciate working with a company who, from the mechanics to the top, have a caring and professional attitude.
Randy and Annette, Littleton,CO
Without exception I feel my priorities become the priorities of the service department as it relates to my Audi A4. My questions and my timelines are consistently met with appropriate responses. It seems no detail is left unaddressed. I am grateful for the professionalism demonstrated from drop-off to completion.
Sally, Lakewood, CO
Hello Mr. Adis,
I just wanted to send a quick statement to you and let you know how happy I have been with your dealership. I worked with Sean Farshchi on purchasing a used 2010 Audi A4 and he was awesome. I have purchased around 10 to 12 different cars from 5 or 6 different dealers over the years and by far this experience has been the best. Sean offered great help and amazing insight throughout the entire process and there was no high pressure sales tactics being used. My wife and I were both very happy with the straight forward honest way we were dealt with by your dealership and Mr. Farshchi.
Within about a month we noticed there was an issue with the cooling system and once again Mr. Farshchi stepped right up and had the problem taken care of. I just wanted to let you know that because of the way he works with potential customers and prior customers your dealership takes on a completely different level of car dealers.
I live in Wyoming and it is a bit of a drive but I am passing the word on to anyone who will listen that for a fair deal with a great product they should look into this dealership!
Thank you for you time, I just wanted to point out the extraordinary care that Mr. Farshchi afforded us and that reflects greatly upon you as well as this dealership. When it comes time to look into purchasing another vehicle I know where I will start.
Thank you for the best experience I have had in purchasing a car.
Rob, Laramie, WY
The service at Prestige Audi is excellent and I am extremely pleased with the service, Martin is wonderful.
My previous car was a BMW and I thought Schomp was good, it does not even come close to the service I get at Prestige.
Pam, Lakewood, CO
As I was leaving for a meeting I noticed a leak in the coolant system. I called Prestige Audi service immediately. The service manager said no problem bring it right in and we will get you in a loaner. I was in and out with no fuss and didn’t miss a beat. My car was repaired with a new radiator the next day at no expense and no hassle. They earned my trust and loyalty!
Ray, Denver, CO
I bought 2013 Allroad from your dealership last summer, and I just wanted to express how much I’ve fallen in love with the car and the staff at your dealership. I’m particularly impressed by the service department and my service consultant, Rick Ansay.
I’ve felt very grateful for his attention and concern for me and my vehicle. He replies to emails in a fast and efficient manner and, even at 7:30 in the morning when I blew out two tires on the way to work, was available by phone to make immediate arrangements to have my tires replaced that day and a loaner vehicle for that morning’s commute.
Overall, the staff in the service department has been exceptional, and I’ve felt very welcomed during my visits. Nobody enjoys getting his or her car serviced, but your dealership has almost made the experience “fun” by welcoming me and my dog and taking pictures of him to post in the Audi newsletter, etc.
Thanks for a great experience and an amazing car.
Sandy, Denver, CO
My service experience has been excellent with my Q5!
Laura, Denver, CO
The guys at Prestige are great… Justin, Dean, and Scott… A pleasure to work with….
Peter, Denver, CO
Just a quick note to compliment the Porsche service guys again. Dave runs a great shop as you know. Just had my 2007 Boxster in for service and, as usual, everything was handled accurately and professionally.
Frank, Thornton, CO
I am in the same type of business as Prestige. We are the heavy truck dealer for Navistar in Colorado. I speak from real experience concerning customer service. We are striving to give the kind of customer service that I received. At every point the people at Prestige exceeded my expectations. Whether sales or service they are competant and customer focused. The best dealership experience I have ever received.
MICHAEL LEAHEY, Denver, Colorado
Dear Mr. Adis,
On January 31, 2013 I purchased an Allroad. I am writing to you to let you know I had a truly exceptional experience with the salesman who helped me, Derrick Holley.
I first met Mr. Holley in late summer of 2012. I was considering selling my BMW and was looking at the options Audi had available. Derrick gave me a trade-in appraisal for my vehicle which was substantially lower than I had thought it would be after doing my research on the Kelly Blue Book website. Derrick saw my disappointment and explained how cars were valued and showed me all of the sales of my vehicle in the past month or so. After this conversation he went on to advise me on how to sell the vehicle myself to get closer to the number I was thinking the car was worth. He told me how to list it on Craigslist and what to price it at so it would sell.
I finally sold the car in January 2013 and was back in your showroom to look at the cars available. Derrick took the time to educate me on purchasing vs leasing options since I only intend to keep the car for 3 years or so. I spent several hours in the showroom looking at cars and crunching numbers with Derrick. I never felt any pressure to make a decision and I felt that my best interests were in the forefront of his mind. Derrick acted as an advisor in my purchase more than a salesman. Perhaps all of your staff is as helpful as Derrick Holley but my experience in purchasing numerous cars over the years would say that he is in a different league.
I wanted to take the time to let you know about my experience because too often we forget to sing the praises of someone when they go above and beyond our expectations.
Thank you for your time.
Michele, Boulder, CO
I hope things are well for you at Prestige and that your new position is going well. I am still enjoying my 2007 Audi convertible. I will come see you when I decide to move into the A5 convertible. We have considered it on and off since they came out, but traveling out of country and a new kitchen has been our financial priority. Besides, I do love my Audi and have not tired of it yet. Also, I have semi-retired…we will see how long that lasts!
I checked the website, but could not determine if you were still managing the Audi division. If so, I would like to report how your service team went above and beyond for me yesterday. Some years ago I was a manager at Nordstrom where I came to expect and deeply appreciate excellent customer service. I like to share with managers when their team has demonstrated great service. Your team helped me yesterday which took very little time from their day, but created an even stronger customer loyalty.
My story: I was driving Micky’s Avalanche as I had been helping a friend prepare for a move, (one of the rare times I was not driving my Audi)! Anyway, I stopped for gas at the Safeway across the street from Prestige when my truck would not start from what appeared to be the battery. Knowing I needed to meet my friend up the street in 5 minutes and that a call to Micky in Golden or AAA would mean further delay, I boldly took a chance and asked your service department for a jump. I don’t recall the woman’s name in the service department, however, she checked on it and called me back to say someone would be right over to help. A friendly young man named, Greg, came to the rescue! His friendly face was a welcomed sight and it only took him a minute to give me a jump and I was happily on my way!
Now that was above and beyond one’s normal day of activity and I give you permission to share this with others within your company who need to understand what customer service is really about and how relationships are key to selling success. From our first lease experience, then our purchase from you, to the maintenance experiences with Prestige; I felt comfortable to be so bold and asked for help. It would have been one thing to have been driving my Audi, but I was driving my husband’s truck. That was really nice! The service department plays a very significant role in whether a customer will return for that next new vehicle. Your team came through for me when I was in need in your neighborhood and for that I will keep on driving an Audi in my neighborhood.
Well enough praise I suppose. Thank you for setting the tone which creates an environment of excellent customer service and thank the team for putting into practice those standards.
Be well and prosperous,
Kathy, Golden, CO
I guess all Porsche owners are finicky about having their cars serviced. The team at Prestige does a great job of communicating before, during and after the service appointment. I was able to speak directly with the technician who I found knowledgable, and both interested in my car and answering my questions.
Rick Lopes, Evergreen, CO
I keep waiting for this car (Audi A6) to let me down. Not happening.
Thanks many times over to Mike Pearce for his matter-of-fact presentation, laced with a decency and utter lack of pretense. Not your traditional car salesman.
Looking forward to a long relationship with Prestige.
Mr. Adis -
You know the reputation – pushy, one sided, not knowledgeable, preying on the uneducated buyers. Car sales folks have taken a beating and have turned a lot of people off to the car buying process.
Not Stacie Davis and Prestige Imports
For many years I had been dreading buying my next car. With some bad experiences in the past I had my guard up when I visited Prestige Imports to look at a 2010 Audi A4. I met with Stacie Davis who was extremely professional and knowledgeable about the car and how Audi Treats its customers.
Our negotiation was efficient and equitable. Stacie was upfront and direct in the way she presented the costs, Certified benefits and was open to discussing options throughout the process. Stacie and the Pre-Owned Sales Manager accommodated a couple of requested “fixes” to the car.
The finance desk is the next place where there’s typically a hard sell for additional services. Rhiannon was efficient and provided a comprehensive overview of the service benefits that would work for me in a way that did not duplicate services that I already had (i.e. window tint).
I know it’s a bit cliche, but I usually don’t write this type of letter. I’m so impressed and pleased with the entire experience that I had to write.
I’ve had the car for three days and am thrilled with it and know that Prestige is behind me for CPO support and ongoing maintenance.
If the beginning of my experience with Audi and Prestige Imports is any indication of things to come – I look forward to it!
Roger, Parker, CO
Lisa and I began discussing the concept of a trip to Europe in November 2011. It was originally just the 2 of us, a driving trip with a rental car through southern Germany, northern Italy, Austria, and Switzerland and where ever else we chose to venture.
The idea of purchasing a car arrived as my boss mentioned his friends had enjoyed a European Delivery a couple times. This concept intrigued me but as a Lexus owner for 17 years, I was concerned about changing manufacturers. After test driving BMW and Mercedes – on a whim we stopped and drove an Audi A6. GAME Over – this was the car and a European Delivery was an added bonus to the trip as was my 75 year old mother.
After 15 days in Europe with “Aldo” our new Audi A6 (my wife names everything) we return home w/lifetime memories of the Audi Forum as well as the culture and experiences we enjoyed within each country we traveled. The A6 is a treat to drive especially on the Autobahn where we topped out very comfortably but sadly at only 130 mph. Even at this pace we were passed as if standing still by the European models of Audi which are governed at higher speeds – bummer. My mother, comfortable in the back seat stated “I know we are going fast as everything is a blur but it doesn’t feel like it.” This is clearly a tribute to the quality of Audi.
I wish to thank the entire team a Prestige Audi who made our first Audi purchase a true pleasure. We fully expect it will be the first of many and a European Delivery which we have recommended to everyone we know.
Thank you again for a job very well done and we look forward to Aldo’s arrival on U.S. soil!
Jim and Lisa
Good evening Justin,
I would like you to know about my recent experience at Prestige Imports on Wednesday, October 24, 2012. My purchase of a Audi Q5 was unexpectedly carefree and pleasurable. Who knew.
First of all let me tell you that I have been a devoted Volvo owner for years. I have had 8 Volvos, and had the last one for 8 years. When I started looking for a new vehicle I wanted something that I hadn’t anticipated from Volvo. Audi offered that. I visited the showroom months ago and met Gerhard. He provided not only a test drive, but professionalism and expertise that I have not experienced for some time. When you’re a repeat customer, dealerships and salespersons don’t have to gain your trust. They know you’ll buy. Big mistake…
I was leaning towards an Audi, and I knew that I could get a better deal for a lesser car from Volvo. But it was not only the Q5 that impressed me but also Gerhard. The consummate professional, with his phenomenal sense of humor, expertise and knowledge that helped make my final decision, it was a pleasure to work with him. He learned what I was looking for and delivered.
Gerhard even let me know the name of the cargo carrier that my vehicle was on with it’s ETA and of course, I charted it’s every move. Originally, I planned to purchase, changed my mind to lease, then changed it again to purchase. He calmly understood in each circumstance and told me to make the best decision for me.
During the financing Billy was helpful and made everything, smooth and painless. Yet another phenomenal consummate professional. I requested driver and passenger window tinting and a front license plate holder, Jackie called today and I have both enhancements scheduled next week.
So now I’m an Audi owner, but not just an Audi owner but, a Prestige Audi owner. Thanks to exceeding the customer service experience from Gerhard, Billy and Jackie.
I have enjoyed my vehicle in the short time that I ‘ve had it, and look forward to many pleasurable miles ahead. And, I ‘m finding out the computer isn’t as difficult as I first thought.
Marla, Denver, CO